Thank you for purchasing a voucher for services from The Coastal Clinic Plastic Surgery & Aesthetics. We want to ensure your satisfaction with your purchase. If you have any concerns or questions regarding our refund policy, please contact our customer support team at marketing@thecoastalclinic.com.au or call 07 .

1. Expiry Date

Please note that all vouchers for services have an expiry date. It is your responsibility to use the voucher before the expiry date stated on the voucher. Expired vouchers cannot be redeemed or refunded.

2. Change of Mind

We understand that circumstances may change, and you may no longer require the services covered by the voucher. In such cases, we offer a voucher credit, subject to the following conditions:

• You must request change of mind voucher within 14 days from the date of purchase.
• The voucher must be unused and in its original condition.

Please note we do not offer refunds for change of mind.

3. Service Provider Cancellation

If the service provider cancels or reschedules the service covered by the voucher, we will make reasonable efforts to notify you in a timely manner. In such cases, you will be offered the following options:

• Rescheduling: You may choose to reschedule the service for a mutually convenient time, subject to availability.
• Replacement Service: If rescheduling is not possible or suitable, we may offer an alternative service of equal or similar value.
• Refund: If rescheduling or offering an alternative service is not possible or acceptable, we will provide a full refund to your original payment method.

4. Unsatisfactory Service

If you are unsatisfied with the service provided, please contact us within 7 days of the service date to discuss your concerns. We will assess your case on an individual basis and may offer one of the following resolutions:

• Partial Refund: We may offer a partial refund if the service did not meet your expectations but was still partially completed.
• Remedial Service: We may offer a complimentary remedial service to address any specific issues or concerns.
• No Refund: In some cases, where it is determined that the service was provided satisfactorily and met the stated terms and conditions, a refund may not be granted.

Please note that any refunds issued for unsatisfactory service will be at the discretion of The Coastal Clinic Plastic Surgery & Aesthetics based on a fair assessment of the circumstances.

5. Processing Refunds

Refunds will be processed within 5 business days of approval and will be issued to the original payment method used for the voucher purchase.

Please retain your voucher and proof of purchase for any refund or credit requests.

This refund policy applies solely to vouchers for services and does not cover any other products or services offered by The Coastal Clinic Plastic Surgery & Aesthetics.